Social Tenants Access to Information Requirement (STAIRs) Scheme
STAIRs is a new standard introduced by the UK Government to enhance transparency for clients and residents of private sector housing providers.
In this section of our website, you will find all the information we are required to publish under STAIRs.
To make it easy to navigate, we’ve organised the information using the STAIRs categories.
Governance and Decision Making
Governance at Two Saints ensures that our organisation runs properly, treats people fairly, and uses money wisely to help our clients rebuild their lives for brighter futures.
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You can find out everything you want to know about Two Saints by visiting our About Us page. Here you will also find information about our Board of Directors, their Committees, and our Executive Team.
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See information about our decision-making processes here.
- Our Two Saints Rules can be viewed here.
- You can see our organisational chart here.
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You can view public versions of our Board papers here (coming soon)
Tenant Consultation and Meetings
The client engagement team is a team of past and present clients from various services across Two Saints. The group meets every other month to provide feedback on the organisation and offer a lived experience perspective. The team regularly visit services to speak with clients which gives them a space to have their say on their own service. If you are a Two Saints client and you are interested in finding out more about the team, please speak to your support worker and the client engagement coordinator can get in touch with you.
Find out more about how we involve clients in our processes by reading our co-production policy and our Client Engagement Team terms of reference.
Performance
We are committed to being transparent, and to demonstrating continuous improvement in our services. We regularly measure, monitor, and publish performance data to support this.
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Inspection outcomes and ratings (coming soon)
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Performance reviews and evaluation reports (coming soon)
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You can see our Tenant Satisfaction Measures (TSMs) report here
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Want to keep up to date with our news? Visit our News page here
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Information Requests and Data Breach Information here
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Health and Safety Performance and Assessments (coming soon)
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Number of Evictions (coming soon)
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Read our Annual Complaints Report here
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Awaab’s Law Compliance here
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Number of Decants (coming soon)
Spending
We publish details about our spending in our financial statements. These are updated annually. The most recent Annual Report and Financial Statement can be read here.
Housing Services and Tenant Liaison
We provide a range of services across Portsmouth, Southampton, Wokingham, West Berkshire and Newbury, Test Valley/Andover, Havant and East Hampshire, Fareham and Gosport, East Hampshire, Basingstoke and Deane, Eastleigh, Isle of Wight, and Bournemouth, Christchurch, and Poole.
We hope to launch our client portal by the end of 2026. Clients will be able to see more documents on the portal. Information about safety inspections in your home will be available when the portal launches.
Find out more by reading our My Feedback document here.
Lists and Registers
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Gas Safety Registers (coming soon)
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Fire Safety Risk Assessments (coming soon)
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Electrical Safety (EICR) Records (coming soon)
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Asbestos Registers (coming soon)
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Water Hygiene Logs and Legionella Risk Assessments (coming soon)
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Building Safety Performance Documents and Inspection Outcomes (coming soon)
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Damp and Mould Case Tracking Reports (coming soon)
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Estate Inspection Schedules (coming soon)
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Home Accessibility and Adaptations Register (coming soon)
Social Housing Management
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Policies and Strategies Relating to the Management of Social Housing (coming soon)
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Aids and Adaptations Policy (coming soon)
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Anti-Social Behaviour and Adverse Behaviour Policies here
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Building Safety Policy (coming soon)
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For information about arrears, read our Preventing Evictions and Abandonments Policy here
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For information about compensation, read our Compensation Policy here
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To find out more about complaints and customer care, read our Complaints and Customer Care Policy, read our Tell Us Policy here
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Read our Safeguarding and Wellbeing Procedure here
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You can see our Damp and Mould Procedure here
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To read about fire safety, please see our Fire Safety and Evacuation Procedure here
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For information about income management, read our Procedure for the Collection, Recording and Banking of Clients’ Rent Payments here
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To find out more about pets, read our Animals in the Workplace Procedure here
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For information about parking, see our Visitors Policy here
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Read our Rent and Service Charge Setting Policy here
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Read our Rent and Service Charge Setting Policy here
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You can see our Lettings Policy here
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To find out more about water safety, see our Legionella and Water Testing Procedure here
Two Saints Ltd
Central Services
Fareham House
69 High Street
Fareham
Hampshire
PO16 7BB
01329 234600
twosaints@twosaints.org.uk
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